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  1. Privacy Policy

Privacy Policy

Privacy Policy

At NafaChange, we respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and how we keep it secure when you use our services.

1. Information We Collect

When you use our exchange services, we may collect the following information:

  • Your name
  • Email address
  • Phone number / WhatsApp number
  • IP address and device information
  • Transaction details (amounts, wallets, payment methods)

In certain cases, especially for AML/KYC verification, we may also collect:

  • National ID card or Passport
  • Selfie with ID document
  • Proof of funds or transaction screenshots

2. How We Use Your Information

Your data is used only for the following purposes:

  • Processing exchange transactions
  • Verifying user identity (KYC/AML compliance)
  • Preventing fraud and suspicious activity
  • Communicating with you regarding your order
  • Improving our service and user experience

We do not sell or share your personal data with third parties for marketing purposes.

3. Data Storage and Security

All user data, including KYC documents, is securely stored in our internal systems with restricted access.
Only authorized personnel have access to this data for compliance and operational purposes.

We take reasonable technical and administrative measures to protect your information from unauthorized access, misuse, or loss.

4. Data Retention

We retain user data, including KYC information, as long as necessary to comply with legal obligations, prevent fraud, and resolve disputes.

Data may be stored for a reasonable period even after the completion of a transaction for compliance and audit purposes.

5. Sharing of Information

We may share user information only in the following cases:

  • When required by law or regulatory authorities
  • To prevent fraud, money laundering, or illegal activities
  • To cooperate with law enforcement agencies if necessary

We do not share user data with unauthorized third parties.

6. Cookies and Tracking

Our website may use cookies or similar technologies to improve user experience, track usage, and enhance security.

You can disable cookies in your browser settings if you prefer.

7. User Responsibility

Users are responsible for providing accurate and up-to-date information.
Providing false or misleading information may result in transaction delays or rejection.

8. Changes to This Policy

We may updаte this Privacy Policy from time to time. Any changes will be published on this page.

9. Contact Us

If you have any questions regarding this policy, you can contact us:

Email: [email protected]
Website: https://nafachange.com

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